Community Knowledge = Sales Growth: How to Hire the Right Team
Here’s a short version of my hiring process and how I choose who I hire. The general principles apply to everyone, but the details focus on hourly employees who...
Category: Human Resources
Discussion regarding managing people, including hiring, training, disciplining, pay, paperwork, and similar topics
Level Up Your Sales Game: Proven Techniques for Success in Tabletop Game Retail
We talk often about the mechanics of operating a game store—things like opening procedures, POS tips, and event management. All these things are intended to hel...
Safety First: Protect Your Investment With Iron-clad Liability Policies
Liability can kill a thriving, successful business. It’s a menace to businesses struggling to pay their bills. I don’t normally cover topics universally appropr...
Empower Your Team: Techniques and Store Training Handbook
One of your business goals should be to make yourself redundant. When your store works just fine without you, you’re free to focus your time and effort on growi...
Brian’s Fate
In A Cautionary Tale on RPG.net, I described the business of a person not named Brian. Here’s an update Brian managed to hold on for a while, parti...